Helping You Manage Risk

Insurance

TriMountain has built powerful relationships with the top insurance companies in the world. Learn More

Brokerage

We achieve results by starting with a thorough understanding of our clients needs. Learn More

 

Consulting

We work with our clients to identify, assess and prioritize the risks they face. Learn More

International

We leverage long-term strategic partnerships as an active member of GBN Worldwide. Learn More

News Posts from TriMountain Corp

Cyber Insurance: Price of a Hack (Planet Money)

A story that helps explain the role of cyber insurance for businesses

By John Davidson - January 8, 2019

I am an avid NPR and Planet Money podcast listener. Why? Well, it is always fun to learn more about the economy- plus the presenters take complex 'subjects' and present them in an easily accessible form or story.

This week I was listening to the recent Planet Money podcast about cyber insurance (episode #886 The Price of a Hack), and I almost stopped dead in my tracks. It was the perfect way to help my clients better hear/lean about the impact of cyber insurance, because it was told in story form- not in  wonky legal insurance speak. After listening to it, I was so excited I even ran upstairs to tell my wife, who is a saint because she always listens to my geeky insurance stories (for the record she is an artist and way cooler that I am in every way). 

In any event, if you are curious about cyber insurance, interested in how to plan for a hack, or just love economic stories, check it out. The link is below: episode-886-the-price-of-a-hack
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2018 Thanksgiving


By Chris Eldrege - November 22, 2018


It was a short 228 years ago that George Washington delivered his infamous Thanksgiving proclamation and designated November 26th, 1789 as "a day of public thanksgiving . . ."   This, the first of presidential proclamations, was artfully recommended to the people of the United States.  While it was not implemented with the force of law this quintessentially American tradition has lived on for over two centuries.

We at TriMountain Corp wish you, your families and friends a Happy Thanksgiving!

Medical Office Communication and Safety Improvements

Risk Management

By Jessica Vazquez - August 1, 2018

Improving communication and safety in medical offices play an important role in reducing patient dissatisfaction, injury and lawsuits.

Communication with hospitals, labs, and other healthcare providers is vital to evaluating a call’s priority by degree of urgency. Procedures for staff members who handle calls and reports should include how to:
 

  • Document and verify caller’s name, referral, and contact information
  • Communicate information to physician’s office for scheduling an appointment and record the call in the patient’s chart (including the date, time, and name of the person who received the call).
  • Develop a tracking system of patient’s records

In addition to communicating well with other healthcare providers, communication within the medical office is just as important. To improve communication and documentation, offices should put these procedures into place:

  • Schedule frequent staff meetings to build relationships and develop a better understanding of each person’s role
  • Document missed and canceled appointments as well as efforts to contact the patient
  • Ensure all physicians and staff know where to update and review patient records- especially allergies and medication changes.

Provide a safe environment for staff and patients and insure you have protocols in case of an emergency

  • Maintain a schedule for maintenance of equipment and report any malfunction
  • Have written protocols for managing medical emergencies and outside threats like bomb threats, intruders, and natural disaster.
  • Ensure all staff knows the location and use of oxygen, and drugs for emergent conditions

Improving office communication and safety is the responsibility of all staff and physicians. By implementing these procedures in the workplace, you can create a better experience for your patients.

For more tips or information, please see this article by The Doctors Company: https://www.thedoctors.com/articles/improving-medical-office-communication-and-safety/
​Other Articles for Reference:

https://www.verywellhealth.com/communication-techniques-for-medical-office-2317271
https://medicalreview.columbia.edu/article/communication-healthcare/

 

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