By Jessica Vazquez - August 1, 2018
Improving communication and safety in medical offices play an important role in reducing patient dissatisfaction, injury and lawsuits.
Communication with hospitals, labs, and other healthcare providers is vital to evaluating a call’s priority by degree of urgency. Procedures for staff members who handle calls and reports should include how to:
In addition to communicating well with other healthcare providers, communication within the medical office is just as important. To improve communication and documentation, offices should put these procedures into place:
Provide a safe environment for staff and patients and insure you have protocols in case of an emergency
Improving office communication and safety is the responsibility of all staff and physicians. By implementing these procedures in the workplace, you can create a better experience for your patients.
For more tips or information, please see this article by The Doctors Company: https://www.thedoctors.com/articles/improving-medical-office-communication-and-safety/
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